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FAQs

About the Hair

MyExoticHair use only the finest Premium Remy hair available on the market. The hair is 100% natural human hair carefully selected by our trained technicians to secure MyExoticHair premium salon standard. MyExoticHair quality ensures long duration and can be washed, blow dried, curled, flat ironed, colored and permed and still maintain its natural vital beauty.
We offer this amazing quality at the most competitive price on the market.

WHICH METHOD SHOULD I CHOOSE

Each method suits different needs, mainly based on the amount of time you wish to keep the extensions in:

Clip-In –Short term extensions (Up to a day)
The MyExoticHair clip-in is the ideal choice for instant results. In under 5 minutes you can have fabulous flowing curls. It is just as convenient and fast to remove.

U-Tip- Long term extensions (Up to 12 weeks)
U-Tips are attached with small keratin tips. Make sure to follow the application instructions closely. When applied correctly, the U-Tip can be worn for months and does not need to be removed at night. U-Tip extensions are very discrete and will not be noticeable. This is the preferred method of the top salons around the globe. The advantages include durability and long-term use.

Tape- Short to long term extensions (Up to 6 weeks)
The innovative tape hair extension is the latest technique available to the market and one of our best selling products. It is very quick and easy to apply, can be worn day and night and will last several weeks at a time. 
The flat tape allows for a comfortable and discrete attachment, as well as an easy removal.

 

HOW MANY PACKAGES WILL I NEED?

We recommend that you always order an extra package than the number you have estimated you will need. It is better to have a couple left over, than to be a couple short.

I HAVE NEVER ORDERED OR APPLIED HAIR EXTENSIONS BEFORE. WHERE DO I BEGIN?

With so many different options, colors, qualities and methods available on the market, ordering extensions for the first time can always feel overwhelming. We have simplified the process. You are only three breezy steps away from fabulous hair.

HOW DO I KNOW WHICH COLOR IS RIGHT FOR ME?

We provide a color chart that will assist you in picking the perfect shade for your individual color. For an all-natural look, choose the tone that closely matches your own, or you can try alternating between one shade lighter or darker.

I WANT TO ADD SOME COLOR TO MY HAIR, WOULD EXTENSIONS BE A GOOD ALTERNATIVE TO HIGHLIGHTS?

Absolutely! Extensions are a great substitute to permanently dyeing your hair. Unlike permanent highlights, they can always be removed. Plus, the added volume is a pretty fabulous bonus!
For highlights, use our color chart to choose extensions of a slightly lighter tone. Alternatively, choose a slightly darker tone for lowlights.

WHAT IS REMY HAIR?

Remy hair means that the layered keratinized skin cells of the hair (cuticles) are all facing in the same direction from root to top. This ensure that the hair is completely tangle-free and has a natural soft and silky appearance.  It is 100% natural human hair, just like your own hair.

HOW OFTEN DO I HAVE TO WASH MY EXTENSIONS?

The frequency with which your extensions will need to be washed depends on:
• how often you style (daily, weekly, etc).
• how much styling product you use (wax, spray, etc)
• what you expose your hair to (weather conditions, etc)
• as well as the type of activities you do while wearing the extensions (exercise, etc).
Also, clip-ins will require washing less frequently, as they are not worn consistently.

CAN I STYLE MY HAIR ONCE MY EXTENSIONS ARE ATTACHED?

Because FoliHair´s extensions are 100% natural human hair, as well as 100% Remy, styling your extensions is no different from styling your own hair. You may use a hairdryer, flatiron or any heated styling tool to dry, curl or straighten your extensions.
However, avoid applying excessive direct heat on the attachment point as this may cause the keratin or the glue to melt slightly. Feel free to use your usual styling products on your extensions, such as spray, gels and mouse, etc.

CAN I CUT MY EXTENSIONS?

Absolutely! Because the hair we offer is premium Remy 100% human hair, you might find that it thins naturally at the bottom, the way your own hair does when you have not had it trimmed in a while. If you would like to trim the edges, we recommend that you go to a professional stylist to have them cut.

CAN I DYE OR BLEACH MY EXTENSIONS?

We do not recommend that you do. It is important to note the hair is already chemically processed and any further processing will compromise the strength of the hair.

WILL EXTENSIONS DAMAGE MY HAIR?

Although the U-tips, weft and tape hair methods are semi-permanent, they will not cause damage to your hair. You can also ensure that no damage is caused, by using the right remover when taking the extensions out.
Remember, while wearing the extensions you are not losing the normal amount of hair per day (which is normally from 50-100 strands per day). So when removing the hair extensions after several weeks, all this hair will also come off as well.
If you are not a professional yourself we always recommend you to go to a salon or professional hair dresser.

HOW LONG WILL MY EXTENSIONS LAST?

The length of time you can wear the hair extensions varies with each method as well as how well you maintain them.
• Clip-ins are meant to be worn hours/ days at a time.
• U-Tips are a great long-term option and can even be worn for a period of up to 4 months at a time.
• Tape hair and weft can last any where between 1-3 months.
Follow the care instructions for each method to ensure a longer life for your extensions.

CAN I WEAR MY EXTENSIONS TO BED?

If you are wearing clip-ins, it is recommended that you remove them before going to bed to avoid any unnecessary tangling, and to avoid damaging the clips. If you are wearing any of the other long-term methods we offer, it is perfectly fine to wear them to bed. Just make sure to brush your complete head of hair at night and in the morning with a special designed brush for extensions. You should always braid your hair before going to bed, to effectively avoid causing any tangling.

DO YOU SHIP OUTSIDE OF THE USA AS WELL?

YES. We offer free global shipping worldwide! Delivery times may vary between destination and country. We also offer the option of paying a small fee for a faster delivery.
You will always receive a tracking number.
All packages need a signature at the door.

IS THE EXTENSIONS MADE OF 100% HUMAN HAIR?

YES! Our extensions are made of 100%  Human hair.

WILL PEOPLE BE ABLE TO SEE IF I AM WEARING CLIP-IN EXTENSIONS?

The beauty of clip in extensions is the natural look that can be achieved with them. Once fitted they are a perfect blend with your own hair.

WHAT IS THE PAYMENT METHODS DO YOU ACCEPT AND IS IT SAFE?

We accept payment by Paypal. PayPal protects your financial information with industry-leading security and fraud prevention systems. b. Buy online with any major debit or credit card. It's free, simple and secure. c. Once your payment is complete, PayPal email you a receipt and link you to our download page.

WHAT DELIVERY METHODS DO YOU PROVIDE?

We mainly use USPS Postal Services but sometimes use UPS Services it varies on how fast you like your package to be delivered by.

CAN ORDERS BE DELIVERED TO A P.O. BOX OR APO/FPO ADDRESS?

We can deliver orders to P.O. Box or APO/FPO address.

HOW LONG WILL MY STOCK ORDER TAKE?

Normally, you can receive stock order within a a few days as soon as it is dispatched.

HOW LONG WILL MY CUSTOM ORDER TAKE?

Normally, you can receive your custom order in 1- 2 days.

HOW CAN I CHECK MY ORDER STATUS?

We will send you an order confirmation through email after you placed your order and will also send you a tracking number as soon as its dispatching.

CAN I MODIFY OR CANCEL THE ORDER AFTER PLACING?

Within 6 hours from ordering, order cancel is available. If package is processed and delivered, we will not accept any order cancel. Modification on stock order is not acceptable. Modification on custom order in 72 hours after placing is free of charge; if out of 72 hours, it will charge on modification, and the detailed charge standard refers to the website clauses.

DO YOU ACCEPT RETURNS?

Yes. if the color does not fit, you can send back for exchange; if you do not like the quality, you can send it back for exchange or refund as long as the goods are in the original package and unused.